Tips, Resources and News

Accidental Intrusion Alarm: What to Do

April 26, 2011

Knowing ahead of time what to do can save trouble for all parties.

It does happen: for a variety of reasons, your intrusion alarm can go off by accident. Knowing the proper way to handle this and being prepared ahead of time can save you – and everyone involved – unnecessary troubles. Here is what you should do:

1) Determine if there really is a fire or intruder.*
2) Don’t panic – remember your code.
3) If the alarm was accidental:

  • Disarm your system.
  • Carefully press each number of your code. Practice and be prepared to reset.
  • After you’ve reset the system, call the Central Station to report the accidental activation.
  • Do not leave your facility or home until you have spoken with a Central Station Operator.
  • Do not call the police department in the event of a false alarm; they will not cancel the dispatch.

    *Do NOT do this if it means putting your or another person’s safety at risk.

Feel free to contact us for more information.

Backing up the data for your access control system can save you hours of work and reduce system downtime.

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