Tips, Resources and News
Accidental Intrusion Alarm: What to Do
April 26, 2011
Knowing ahead of time what to do can save trouble for all parties.
It does happen: for a variety of reasons, your intrusion alarm can go off by accident. Knowing the proper way to handle this and being prepared ahead of time can save you – and everyone involved – unnecessary troubles. Here is what you should do:
1) Determine if there really is a fire or intruder.*
2) Don’t panic – remember your code.
3) If the alarm was accidental:
- Disarm your system.
- Carefully press each number of your code. Practice and be prepared to reset.
- After you’ve reset the system, call the Central Station to report the accidental activation.
- Do not leave your facility or home until you have spoken with a Central Station Operator.
- Do not call the police department in the event of a false alarm; they will not cancel the dispatch.
*Do NOT do this if it means putting your or another person’s safety at risk.
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