Customer Feedback on Our Security Products and Systems
Since security is the sole focus at Lappen, our customers find that partnering with us for their custom security solutions means getting the job done right the first time, every time. We guarantee our work and stand behind all of our security products, systems and installations. See how companies across Wisconsin continue to benefit from the Lappen team's knowledge and expertise.
Customer Testimonials
Case Studies
Customer Testimonials
"...We made the correct choice by selecting Lappen Security Products and will consider them for future projects." Read entire letter
- John P. Heck, Holy Spirit Parish, Kimberly, WI
"I just wanted to take the time to thank you for your excellent services. I came in – not having a clue about keys or locks – and the employees treated me with the utmost respect. I wanted to thank the employees for going out of their way for me and fixing the problem until there were no flaws. The employees were very helpful and truthful. I will definitely forward Lappen Security Products on to anyone else that may need this type of service. Thank you."
- Kayla, Recent Customer
"We were rather new to the security game when we called Lappen for help. They made the technology understandable in layman's terms and gave several suggestions on how to use current technology to its fullest, while staying within a reasonable budget. The system we have today far exceeds our initial expectations and our building is a much safer and secure place to work. I would recommend Lappen to any business in need of security expertise."
- Jim Goehler, Graphic Packaging International, Menasha, WI
"The move to a new facility has been a little hectic and stressful, but the Lappen team has certainly lightened my load considerably from a security standpoint. I can't fully express how much I appreciate your professionalism and attention to detail. The products and support provided throughout this process have been invaluable to me."
- James Vanden Heuvel, US Venture, Inc., Appleton, WI
"Why did we choose Lappen Security? Because of the great service. The folks at Lappen listened to our needs and worked with us to install a great video camera security system. Lappen's office staff and installation technicians were knowledgeable about the equipment and also offered suggestions on how to improve our camera locations and displays."
- Bret Jaeger, Director, Waupun Public Library, Waupun, WI
"The work completed was excellent and exactly what was expected. What impressed me most was that Lappen provided a quote, and because the facility was already set up for camera and the job was done much faster than expected, the work was completed at a reduced price. Any company could have easily billed us the full quoted price, but Lappen did the right thing. This further enhanced Lappen's credibility!"
- Michael T. Kading, Director of Park and Recreation, Town of Menasha, Neenah, WI
"We were looking to upgrade security at the Ranch by re-keying and installing an access control system. Lappen designed a security system that fit our budget and allowed us the flexibility to meet our ever-changing needs. Lappen employees are dedicated to service and have been very open and honest. I would highly recommend Lappen for any security needs."
- Brendan Ganser, Rawhide Boys Ranch, New London, WI
"If you're looking to purchase a state-of-the-art security system with the added value of product knowledge and great customer service, then Lappen Security is the place for you - without a doubt."
- Mark Van Der Steen, Applied Industrial Technologies, Appleton, WI
"Things have been crazy around here lately. I just wanted to drop you a line to thank you and your team for the excellent service we received during our transition period."
- Brian Ziegert, Bemis Company, Inc., Neenah, WI
Case Studies
Village of Bellevue Parks
Situation: The Village of Bellevue, WI, has four parks in their Village of just over 14,000 people in the metro area of Green Bay, WI. This is an area of Wisconsin that has been rapidly growing over the past 20 years, and with growth does come an increase in crime. The parks of Bellevue were no exception, as they were seeing an increase in vandalism and needed to find ways to deter future problems and keep their parks in clean condition for the many children who frequent them all summer long.
Improvement: At all four of the parks, outdoor, vandal-resistant cameras were placed in strategic positions to give parks director Joel Gregozeski the ability to see who has been using their pavilions and playgrounds at any time, day or night, and keep recordings on their digital video recorders for weeks after. Access Control was also deployed on each restroom door to allow the village to lock down and open each restroom at specific times, assuring that when the parks are closed, the restrooms are locked without having to send an employee out to each site to manually lock them down.
Result: According to parks director Joel Gregozeski early in the process, he has seen (as have other parks with similar systems in place) a decrease in incidents of vandalism. Joel also shared he feels confident that, with the added security, he will be able to maintain cleaner parks with less vandalism and be able to catch anyone willing to deface his parks. The access control has also allowed them to rent enclosed park pavilions with self-expiring access control cards – thus limiting pavilion access to specific, agreed-upon timeframes while avoiding the hassles of either keys or sending staff out to unlock/lock the facilities.
Lamers Dairy
Situation: Lamers Dairy has been in business since 1913, long before the days of video surveillance. They moved to their current location in Appleton, WI, in 1998 and had an analog, 4-camera system on a VCR as their primary surveillance system. Multiple intruders had broken into their facility, one of whom actually stole the VHS tape of the recorded break-in, prompting Eric McGuire with Lamers Dairy to find a new video solution that would protect them against potential bioterrorism threats, as well as provide a more usable video picture with a higher resolution to more clearly see who is entering and leaving their building.
Improvement: Lappen Security Project Manager Chad Bevers deployed seven (7) High Definition Megapixel cameras and an Avigilon 1-terabyte Network Video Recorder, giving them the surveillance shots they needed and a recording device with an internal hard drive that doesn’t require daily tape changes.
Result: With the new cameras deployed, Eric and Lamers Dairy have crystal clear HD video that provides them a fantastic view all around their property, allowing them to get a clear shot for facial recognition of everyone who enters and exits their shop. Eric from Lamers shared, "We are very happy with the service from Lappen and the results we are getting from the Avigilon camera system!"
Imreys
Situation: When Darrin Christie first called Lappen Security Products, he was calling to get a broken lock replaced. Service technician Denton Mueller responded to the initial call. While repairing the broken lock, Denton noted the door was heavily damaged and reported his findings to Darrin, sharing that there are now industrial doors made from a special material that would resist such future damage. With Imreys’ permission, Denton provided a free security inspection of the other doors on site. What Denton found was a number of doors that had been heavily damaged from salt and other chemicals used in the plant. Some of the hinges were also in very unique placements which meant that each of the doors would be a custom order.
Improvement: Denton found that a total of 8 doors needed to be replaced. In each replacement, Denton replaced both the door slab and frame and used galvanieled steel doors to prevent future damages from salt and in house chemicals. Lappen also hauled away and disposed all of the old doors and frames.
Result: Darrin Christie from Imreys shared, "I am very happy with all of the new doors. They are a huge improvement from what we had in here before, and they were installed in a very timely manner. I am also very impressed with the quality of work that Lappen has given to us in this project, and will definitely call Lappen again if I have any more work that needs to be done."
Valley VNA Senior Services
Situation: An assisted living facility in Neenah, WI, was looking to re-evaluate its security system and identify a long-term solution that would maximize security for residents, staff and visitors at all times. Since the facility operates around the clock, ensuring proper access control was a big issue. Valley VNA Senior Services was referred to Lappen Security and turned to the company's team of security professionals to analyze – and address – their current challenges of securing multiple buildings.
Improvement: Based on meetings with various staff members, Lappen discovered that distribution and replacement of keys was a growing problem. To remedy this, and many other concerns in keeping Valley VNA's 100-plus residents safe, Lappen installed the Paxton Access Net2 system. With so many people coming and going on a daily basis, Valley VNA can better manage access control for up to 500 users by assigning privileges on 15 doors in a matter of seconds and easily track building entrance.
Result: Valley VNA's IT Director says the new security system "provides a level of security that we have never had." Now that card readers are in place, workers have a new sense of security during the night, knowing the building locks down automatically and only those authorized will be able to enter. Residents and family members appreciate the feeling of safety the new security system offers the community. In addition to simplifying access control, the Paxton system also includes tech support and a 5-year warranty. Read the full case study.
Little Chute Area School District
Situation: Knowing that the Lappen Security team had extensive experience advising schools on custom security solutions, the Director of Buildings and Grounds for Little Chute schools came to us seeking recommendations for a new-and-improved security system. The existing access control system was a constant source of frustration — problematic, difficult to navigate and time consuming.
Improvement: After carefully researching the options, Scott Wildenberg and team recommended the Paxton Access Net2 — featuring an easy-to-use interface and simple installation — and provided a demo. Understanding the client's goals, our recommendation addressed the need for easy management of all building access. We also saw the value of the interface's convenient click-and-drag graphic time zones for setup and the software's free upgrades.
Result: The staff at Little Chute Area School District finds the new Paxton Access Net2 system extremely easy to use and maintain and says installation caused minimal disruption. The new system allows custom access settings for 26 doors across three buildings, a maintenance shop and public fitness center. It eliminates issues the district had with system lock-ups and setting start/stop times for multiple groups. It also allows much more flexibility and added controls for ensuring student and staff safety. Read the full case study.