Tips, Resources and News

Accidental Intrusion Alarm: What to Do


April 26, 2011

Knowing ahead of time what to do can save trouble for all parties.

It does happen: for a variety of reasons, your intrusion alarm can go off by accident. Knowing the proper way to handle this and being prepared ahead of time can save you – and everyone involved – unnecessary troubles. Here is what you should do:

1) Determine if there really is a fire or intruder.*
2) Don’t panic – remember your code.
3) If the alarm was accidental:

  • Disarm your system.
  • Carefully press each number of your code. Practice and be prepared to reset.
  • After you’ve reset the system, call the Central Station to report the accidental activation.
  • Do not leave your facility or home until you have spoken with a Central Station Operator.
  • Do not call the police department in the event of a false alarm; they will not cancel the dispatch.

    *Do NOT do this if it means putting your or another person’s safety at risk.

Feel free to contact us for more information.


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