City of Appleton
Situation: Given its size and scope, the City of Appleton needs to have a quality, state-of-the-art surveillance camera system in place for round-the-clock monitoring. There were frequent problems with the existing system, and the City’s IT Director, Dean Fox, wasn’t happy with the platform or its performance. Moving to a new security camera system was a big investment that required careful consideration, so a lot of research was done with several companies interviewed.
Improvement: Of the security companies considered, Lappen Security Products was chosen after a series of meetings, including a hands-on demonstration at Lappen’s showroom. The Appleton Police Department now has HD Avigilon cameras installed at its facilities, with plans to integrate them city-wide as replacements are needed. "This system is the best fit for us. It fully meets our needs and we’ve had zero problems with it," Fox said.
Result: The City’s diligent pursuit of the right security company to partner with was well worth the effort. Fox said the cameras are a huge improvement. He also said the customer service received has been exemplary and that the Lappen team is very receptive. Fox explained, "The staff is so helpful and knowledgeable about the products they represent. If I have a question they don’t know the answer to, they’ll find it."